Terms and Conditions
Last updated: 7 October 2026
These Terms and Conditions apply to purchases from Suvai Illam, operated by New Anjali Sweets. Please read them before placing an order.
1. Our Products
Our products include:
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All Snacks Combo (11 Snacks – 100g each).
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Suvai Special Combo.
The contents, quantities, prices, and other details shown on the relevant product page at the time of purchase form part of your order.
Product photographs are illustrative. Minor variations in appearance, colour, shape, or texture may occur between batches. These variations do not excuse incorrect quantities, missing items, unsafe food, or products that materially differ from their description.
We will not make material substitutions to a confirmed order without your agreement.
2. Placing an Order
Please provide an accurate name, phone number, delivery address, and postal code.
Orders are subject to stock availability, payment confirmation where applicable, and delivery serviceability. If we cannot fulfil an order, we will notify you and refund any payment collected for the unfulfilled items.
If you notice an error in your order details, contact us promptly. Changes may not be possible once dispatch has begun.
3. Prices and Payments
Prices are shown in Indian Rupees. Applicable taxes, delivery charges, and other charges, if any, will be disclosed before you confirm your order.
Prices and offers may change for future purchases. We will not increase the agreed price of a confirmed order without your consent.
If a significant pricing or listing error affects your order, we will contact you to resolve it. You may decline a revised offer and receive a refund for any cancelled, unfulfilled order.
4. Delivery
Delivery availability and estimated timelines will be communicated on the website, at checkout, or during order confirmation.
If a delivery is delayed, missing, or incorrectly marked as delivered, contact us so we can investigate with the delivery partner. Your rights concerning late delivery remain subject to applicable law.
If an incorrect address or repeated unavailability prevents delivery, we will contact you about the available options. Any additional redelivery charge will be disclosed and agreed before redelivery.
5. Ingredients, Allergens, and Storage
Please check the product description and packaging for ingredients, allergen declarations, storage instructions, and the best-before or expiry date.
If you have a food allergy or dietary restriction and the information provided is insufficient, contact us before ordering. Do not assume that a product is allergen-free.
Follow the storage instructions supplied with your order and consume products within the stated period. Do not consume a product that appears spoiled, contaminated, or unsafe; contact us promptly.
6. Cancellations, Returns, and Refunds
Cancellations, replacements, and refunds are handled according to our Refund and Cancellation Policy.
Food products are generally not accepted for change-of-mind returns after delivery. This does not affect your rights when goods are damaged, defective, unsafe, incorrect, missing, expired, or not as described.
7. Website Use
You must not misuse the website, submit fraudulent orders, interfere with its operation, or attempt unauthorised access.
Website content, branding, and images may not be copied or used commercially without permission from the relevant rights holder.
8. Responsibility and Consumer Rights
We remain responsible for fulfilling our obligations under applicable law. Nothing in these terms excludes or restricts any consumer right, remedy, or liability that cannot lawfully be excluded.
9. Applicable Law
These terms are governed by the laws of India. Any dispute may be brought before the court, consumer commission, or other authority having jurisdiction under applicable law.
10. Contact and Complaints
Suvai Illam / New Anjali Sweets
New Anjali Sweets, Old Court Back Side, Bus Stand,
Inside Stalin Cottage, near Meenakshi Bhavan,
Spencer Compound, Dindigul, Tamil Nadu – 624001.
Phone: +91 96297 61530
Email: info@suvaiillam.com
Grievance Officer: [Insert appointed officer’s full name and designation]
Contact: info@suvaiillam.com | +91 96297 61530
We will acknowledge consumer complaints within 48 hours and address them within one month of receipt.
11. Changes to These Terms
We may update these terms for future orders. Changes will not retrospectively remove rights associated with an order already placed.
