Privacy Policy

Last updated: 7 October 2026

Suvai Illam, operated by New Anjali Sweets, respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you browse our website, place an order, or contact us.

1. Information We Collect

Depending on how you use our website, we may collect:

Your name, phone number, and email address.
Your billing and delivery addresses.
Order details, purchased products, and payment status.
Information you provide when contacting us about an order, complaint, or refund.
Technical information, such as your IP address, browser type, device information, and website activity, where collected by our website tools.

Please provide only the information needed to process your order or respond to your enquiry.

2. How We Use Your Information

We use your information to:

Accept, process, and deliver orders.
Send order confirmations, delivery updates, and customer-service messages.
Handle cancellations, replacements, refunds, and complaints.
Maintain transaction records and meet applicable legal requirements.
Protect our website against fraud and misuse.
Improve our website and customer experience.

Promotional messages will be sent with your consent where required. You may opt out by contacting us or using the unsubscribe option provided.

3. Payment Information

Online payments are processed through the payment providers available at checkout. Their privacy policies govern information they collect directly.

Please do not send us your card PIN, CVV, UPI PIN, passwords, or one-time passwords.

4. Sharing Your Information

We share information only where necessary with service providers involved in operating our business, including payment processors, delivery partners, website hosting providers, and communication services.

For example, a delivery partner may receive your name, delivery address, and phone number to deliver your order.

We may also disclose information where required by law or to address fraud, security incidents, or legal claims.

We do not sell your personal information.

5. Cookies

Our website may use cookies to support features such as the shopping cart, login sessions, and checkout.

If optional analytics or advertising cookies are used, we will provide information and obtain consent where required. You can manage cookies through your browser settings, although disabling essential cookies may affect website functionality.

6. Information Security and Retention

We use reasonable safeguards to protect personal information. However, no online system can guarantee complete security.

We retain information for as long as reasonably necessary to fulfil the purposes described in this policy, resolve disputes, and meet legal, accounting, and recordkeeping obligations. Information is then deleted or anonymised where appropriate.

7. Your Requests and Choices

You may contact us to request access to or correction of information you have provided, request deletion where applicable, or withdraw consent for optional uses such as marketing.

We may verify your identity before acting on a request. Some transaction records may need to be retained to meet legal obligations. Withdrawing information needed to fulfil an order may affect our ability to complete it.

8. Children’s Privacy

Our website is intended for purchases by adults. Children should use the website only with a parent or legal guardian. If you believe a child has provided personal information without appropriate permission, please contact us.

9. Policy Updates

We may update this policy when our practices or applicable requirements change. The updated version will be published on this page with a revised date.